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Our 2013 Annual Client Satisfaction Survey Results are In!

February 26th, 2014 by Kathryn Drake

As part of our ongoing commitment to providing exceptional service and results to our clients, we annually conduct a survey to gauge client satisfaction. We have analyzed the results from our 2013 client satisfaction survey and are excited to share the findings!

Each year we ask our clients to rate Launch Marketing’s quality of services based on their personal experience. As a token of our appreciation, Launch Marketing makes a $20 donation to the Austin Children’s Shelter for every completed survey.

The results are in and we are excited to share them! A key question for us, since our business is primarily based on referrals, is how likely are clients to refer Launch Marketing to a colleague. We asked this question based on a scale of 1-7 with 7 being extremely likely and our average rating was 6.76! In addition, when it comes to quality of service, 100% of clients rated our reliability and professionalism as above average or excellent.

For quality of deliverables, 93.3% of clients rated our professionalism as above average or excellent (6.7% was unknown) and 100% rated value add and thoroughness as above average or excellent. Other highlights include:

What sets Launch Marketing apart from others in the market in terms of quality of deliverables?

  • “Consistency”
  • “Professionalism”

What sets Launch Marketing apart from others in the market in terms of quality of service?

  • “The work has been high quality and of great value to us compared to hiring an internal resource. The team has been easy to work with.”
  • “Timely, friendly, true partner.”
  • “Attention to detail, working within the client’s process and with the client’s team; highest levels of professionalism, availability.”

Other comments we were excited to hear included: “Great doing business with you, you save me time!” and “It is an extreme pleasure to work with such talented professionals.”

We love working with our clients and are excited to see that they enjoy working with us too. Here’s to another great year!