Webinar Slides: How Content Elevates (or Aggravates) the Customer Experience
Using Content to Meet and Exceed Changing Customer Expectations and Optimize Customer Experience
Please fill out the form to the right to access the slides used in our BrightTALK webinar about the role of content in creating good customer experiences!
In these slides, you’ll find:
- How to define the customer experience
- The role that content plays in facilitating the customer experience
- How content timing, relevancy and gatekeeping creates favorable or frustrated responses in customers
- …and more!