AUSTIN, Texas, February 24, 2016 –Launch Marketing, B2B tech marketing services firm in Austin, recently unveiled the results of their annual client satisfaction survey. The survey asks questions about the quality of services provided and how likely a client is to refer Launch in the future. This year, performance ratings increased in the areas of Value Addition, Flexibility, and Responsiveness. Launch’s overall net promoter score increased by 16% from the year 2014.
“The purpose of the annual client satisfaction survey is to make sure we’re continuing to provide the quality of service our partners have come to expect,” said Christa Tuttle, President of Launch Marketing. “It not only serves as a standard, but as a goal to beat: We’re always striving for higher levels of excellence in the work we do for our clients.”
Key findings from the results include:
- Rated as “Above Average” or “Excellent” in flexibility by 100% of respondents
- 78% “Excellent” rating in responsiveness relating to inquiry turnaround time
- 10 out of 10 respondents rated Launch’s professionalism in ongoing interactions as “Above Average” or “Excellent”
- Net Promoter Score: +75
These ratings were supported by client comments. An anonymous respondent wrote, “Launch has always delivered on schedule or before, and keeps the client team on track.” Other strong success factors for the firm, according to their clients, are reliability and the ability to listen to and interpret client needs.
About Launch Marketing
Launch Marketing is a boutique business-to-business (B2B) marketing firm in Austin, Texas that provides turn-key services focused on generating leads and driving revenue. The team brings a breadth of senior-level expertise with a full-service approach to help clients maximize the impact of marketing for their business. Since 2001, they have helped countless clients successfully launch their company, dive into new markets, introduce new products, and generate more qualified leads. For more information, visit www.launch-marketing.com.